The Iren Group is committed to offering customers and residents efficient, effective, affordable and high-quality services, operating with expertise and professionalism and with full respect for the environment and safety, contributing to the well-being of employees and the community and guaranteeing shareholders adequate profitability.

With these goals, the Group has developed a structured Integrated System in order to implement appropriate management of all operational processes that impact service quality, as part of an increasing focus on customers and on the basis of risk identification and governance, through constant analysis of the organisational environment, requirements and expectations of stakeholders.

In this context, TRM has adopted a specific policy for its own Integrated System, the principles of which are shared with all company personnel.